Privacy Policy

This policy explains how Wellness Research Supply (“we,” “us,” or “our”) handles information when you browse the storefront, create an account, place an order, contact support, or sign up for communications.

Information we collect

We may collect information in these categories:

• Accounts and orders: contact details, account credentials, billing and shipping details, order contents, payment-provider references, and fulfillment status.
• Storefront activity: pages viewed, referral information, browser and device details, IP address, approximate location, interactions, and diagnostic events.
• Support and communications: messages and preferences you provide through email, SMS, chat, forms, or telephone support.

Analytics and communications services

The storefront uses PostHog for product analytics, session recording, and exception capture so we can understand site use, troubleshoot failures, and improve reliability. Depending on storefront configuration, we may use Klaviyo to manage email and SMS subscriptions and messages. These services may use cookies, local storage, or similar technologies.

How we use information

We use information to provide accounts and checkout, process and fulfill orders, communicate order status, answer support requests, prevent fraud and abuse, maintain security, measure storefront performance, improve the service, send communications you request, and comply with legal obligations.

How information is shared

We may share information with service providers that support hosting, commerce, payment processing, fraud prevention, fulfillment, analytics, customer support, and email or SMS delivery. We may also disclose information when required by law or when reasonably necessary to protect rights, safety, and service integrity. We do not sell personal information for money.

Retention and security

We retain information only as long as reasonably needed for the purposes described above, including operational, tax, accounting, dispute, fraud-prevention, and legal requirements. We use reasonable administrative and technical safeguards, but no method of storage or transmission can be guaranteed completely secure.

Your choices

You may manage browser cookies and communication preferences, unsubscribe through a message link, and request access, correction, or deletion where applicable. Some order records must be retained for legal and operational requirements.

Changes to this policy

We may update this policy as our storefront or legal obligations change. We will publish the revised policy here and update the date above.

Contact

For privacy questions or requests, email support@wellnessresearchsupply.com.